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Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Book Appointment (630) 462-7888

"This is not my normal vet, but we had an emergency and our dog was actively choking with labored breath, and Carol Stream Animal hospital was the closest option. I walked in with my dog in distress; there was a tech up front who took one look at my pup and rushed to help. The receptionist helped me clean myself up, as my dog had an accident due to her distress. The receptionist took my information and got me settled while I waited. The tech checked back in with me for a history while the team worked to help my dog. Once my dog was no longer in immediate danger Dr. McCarthy came in and talked to me, she kept me informed on my dogs progress and was very personable and kind. Everyone was professional and caring during a very intense and scary situation. Both my dog and I got everything we needed out of the situation. Cannot commend them enough for acting fast when they noticed my dog's condition and for keeping me informed while prioritizing my dog. I didn't think I would be going home with my dog, but they made sure I did."

jessica P.

(630) 462-7888 Appointments
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